There are no returns or refunds on pool heaters/heat pumps or any pool cleaner! Items may be returned within 30 days of receipt by you. Credit will be issued upon return of item(s) subject to the following terms: You must contact us via e-mail giving us the order date and item number and we will respond by the next 2 business days with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. We will indicate where the item should be shipped to, freight prepaid. Items for return must be UNUSED, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. We can't accept for return electrical items that are not in their sealed containers. Chemicals, paint, and special order items are not returnable. Items which are drop shipped from the manufacturer are subject to the manufacturer's return policy.
Returns for refund items and refused items are subject to a 15% restocking charge and all shipping charges. Defective or warranty items are treated as warranty claims, not as a return. Orders refused at time of receipt are subject to freight charges both ways.